General description:
Approx. 50 m from private sandy beach is located the hotel Albatros Citadel Ex.Citadel Azur Resort. At the beach, there are sun umbrellas and sun loungers free of charge available. The tourist centre is about 25 km away. The town Downtown is around 25 km away (Cairo around 480 km, Luxor around 350 km). Shopping facilities are located approx.4 km from the hotel. It is 4 km from the hotel to the nearest bars and restaurants. The following attractions can be reached from the hotel: New Marine (approx. 10 km away). For medical treatment in emergencies there is a hospital around 25 km away. The hotel and airport are linked by a shuttle (for a fee).

Hygiene and safety measures
In order to protect the health of the guests, the following hygiene and protective measures are taken in the hotel: Compliance of the WHO recommendations and local laws, trained and equipped staff with hygiene and protection measures, safe access with sanitary controls to suppliers and employees, staff replacement policy, adapted capacities and flows in common areas to ensure social distancing, hand sanitizer available in all areas, intense cleaning and disinfection protocols for all areas, in-house medical services, luggage transportation by the staff (incl. luggage disinfection), protective screens at the reception, disinfection carpets at main door, elevator occupancy control measures, ample room service options, self-catering options, restaurant space adapted to ensure social distancing, minimum 2m distance between tables at restaurants, new additional adapted outdoor dining areas, controlled access restaurant (reservation only), controlled access bar (limited entry), buffet alternatives (assisted buffet service), disposable kitchenware, individual/closed bottles only, intensification control in chlorination levels and disinfection protocols for pools, minimum 2m between sun beds, additional adapted chill-out/ relaxation areas, additional space for families at pools, masks available for guests, guest infection policy, temperature control measures for guests, clean and sanitized rooms, intensification of disinfection / cleaning protocols, daily room disinfection, 24h time between check-out and check-in, housekeeping staff equipped with self-protecting gear, new air treatments (air filters), individual amenities, individual wrapped towels, daily change of towels, ensured social distancing at Kids Club, hygiene protocols and control access at Kids Club (limited entry), adapted activities at Kids Club, reduced groups, only outdoor activities at Kids Club, controlled access at Spa and wellness (reservation only), adapted Spa and Wellness relax areas as well as adapted Spa / Wellness treatments. The hotel has already been awarded a local seal of approval for extensive protective measures after appropriate testing.

Amenities:
Recently renovated in 2020, the 3-storey beach hotel consists of a main building and 7 adjoining buildings, and has 550 rooms in total. It is equipped with a 24h reception (check-in from 14:00, check-out until 12:00), a lobby with bar, 2 lifts, an air conditioning, a coiffeur, a mini market, various other shops, a theater, a parking area (for free), a security entry system as well as a money changing facility. For the meals, there are 5 restaurants (air-conditioned) and a snack bar. In a total 6 bars, you can relax in good company. WiFi is available for free. For guests dependent on a wheelchair the accommodation provides a barrier-free access. Room cleaning and concierge service are free of charge. Room service, laundry / ironing service and medical service are available for a fee.

Pool:
In the outdoor area of the mediterranean-style hotel you will find 3 fresh water pools with a separate children´s pool. Here, there are sun loungers and sun umbrellas for free available. At the pool bar you can get refreshing beverages (open from 10:00 - 17:00).

Meals:
Breakfast (from 07:00 - 09:30) from the buffet. All inclusive: breakfast, lunch and dinner. Breakfast and lunch and dinner only in selected restaurants or bars. Soft drinks at certain times. Coffee & tea (10:00 - 22:00), small snacks (15:30 - 17:00), beer (10:00 - 00:00), wine (10:00 - 00:00), national alcoholic drinks (10:00 - 00:00), late riser’s breakfast (09:30 - 10:30), midnight snacks (22:00 - 00:00), free internet and free use of safe (with deposit).

Sport and Leisure:
Sports and entertainment: Tennis (for a fee), billiards (for a fee), darts (for free), fitness, beach volleyball and aerobics. Approx. 50 m away from the hotel watersports activities are on offer (partly from local providers). Spa area, sauna, steam bath, hamam and massages available for a fee. Entertainment for adults: activity programme with evening shows and live music. Child supervision: activity programme for children (from 4 - 10 years).

Additional information:
Additional fees may apply for certain facilities, amenities or activities. Some services depend on the local climatic conditions and the season. Languages spoken: English. Accepted methods of payment: Visa Card. Some services and facilities might be closed or offered with restrictions due to COVID19 Prevention measurement. Changes can be applied without previous notice.

Standard FamilyRoom (SeaView):
With king size bed or twin bed, 2 extra beds, carpet, heating (individually adjustable), kettle (for free), internet (for free), safe (for free) and flat screen sat TV as well as individually adjustable air conditioning. Bathroom with shower.

2 Bedroom Standard FamilyRoom:
With king size bed or twin bed, 2 extra beds, carpet, heating (individually adjustable), kettle (for free), internet (for free), safe (for free) and flat screen sat TV as well as individually adjustable air conditioning. Bathroom with shower.

2 Bedroom Standard FamilyRoom (SeaView):
With king size bed or twin bed, 2 extra beds, carpet, heating (individually adjustable), kettle (for free), internet (for free), safe (for free) and flat screen sat TV as well as individually adjustable air conditioning. Bathroom with shower.

Double Deluxe Room (SeaView):
With king size bed or twin bed, 2 extra beds, carpet, balcony or terrace, heating (individually adjustable), kettle (for free), internet (for free), safe (for free) and flat screen sat TV as well as individually adjustable air conditioning. Bathroom with shower.

Double Deluxe Room (SeaView, Balcony or Terrace):
With king size bed or twin bed, 2 extra beds, carpet, heating (individually adjustable), kettle (for free), internet (for free), safe (for free) and flat screen sat TV as well as individually adjustable air conditioning. Bathroom with shower.

SingleUse Deluxe Room (SeaView):
With king size bed or twin bed, 2 extra beds, carpet, balcony or terrace, heating (individually adjustable), kettle (for free), internet (for free), safe (for free) and flat screen sat TV as well as individually adjustable air conditioning. Bathroom with shower.

SingleUse Deluxe Room (SeaView, Balcony or Terrace):
With king size bed or twin bed, 2 extra beds, carpet, heating (individually adjustable), kettle (for free), internet (for free), safe (for free) and flat screen sat TV as well as individually adjustable air conditioning. Bathroom with shower.

Double Standard Room (Promotion):
With king size bed or twin bed, 2 extra beds, carpet, heating (individually adjustable), kettle (for free), internet (for free), safe (for free) and flat screen sat TV as well as individually adjustable air conditioning. Bathroom with shower.

Double Standard Room (SeaView):
With king size bed or twin bed, 2 extra beds, carpet, balcony or terrace, heating (individually adjustable), kettle (for free), internet (for free), safe (for free) and flat screen sat TV as well as individually adjustable air conditioning. Bathroom with shower (room size: 40 m²).

Double Standard Room (SeaView, Balcony or Terrace):
With king size bed or twin bed, 2 extra beds, carpet, heating (individually adjustable), kettle (for free), internet (for free), safe (for free) and flat screen sat TV as well as individually adjustable air conditioning. Bathroom with shower.

SingleUse Standard Room (SeaView):
With king size bed or twin bed, 2 extra beds, carpet, balcony or terrace, heating (individually adjustable), kettle (for free), internet (for free), safe (for free) and flat screen sat TV as well as individually adjustable air conditioning. Bathroom with shower.

SingleUse Standard Room (SeaView, Balcony or Terrace):
With king size bed or twin bed, 2 extra beds, carpet, heating (individually adjustable), kettle (for free), internet (for free), safe (for free) and flat screen sat TV as well as individually adjustable air conditioning. Bathroom with shower.